Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@cosymutt.com and we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order on arrival and contact us immediately at hello@cosymutt.com if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Because our items ship internationally, please allow additional time for returns to reach us.

Exceptions / Non-Returnable Items

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at hello@cosymutt.com.